SHIPPING POLICY

Last Updated: 1 th November, 2023

Thank you for choosing Tecza Auto Care! We are dedicated to providing you with a seamless shopping experience, and part of that commitment involves transparent and reliable shipping practices.

ORDER PROCESSING:

Processing Time: Orders are typically processed within 24 hours from the date of purchase. Please note that this does not include weekends or holidays.

Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase. Please review this information carefully and notify us immediately if there are any errors.

SHIPPING METHODS:

Shipping Partners: We partner with reputable carriers to ensure the safe and timely delivery of your orders. Our primary carriers include Shiprocket.

Shipping Options: We offer standard and expedited shipping options. The availability of these options may vary depending on your location.

Shipping Rates: Shipping rates are calculated based on the weight of your order and your location. You can view the shipping cost during the checkout process before completing your purchase.

SHIPPING TIMES:

Estimated Delivery Times: The estimated delivery time for your order will depend on the shipping method selected and your location. Standard shipping typically takes 3-7 business days, while expedited shipping takes approximately 2-3 business days.

Delays: Please note that unforeseen circumstances, such as weather conditions or carrier delays, may impact delivery times. We appreciate your understanding in such situations.

ORDER TRACKING:

Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your delivery.

You may login to your account on our website and get in touch with our CRM tool under Track my order section. 

ORDER ISSUES:

Damaged or Lost Packages: In the rare event that your package arrives damaged or is lost in transit, please contact our customer support team at autocarevista@gmail.com within 2 days of receiving your shipping confirmation email.

Incorrect Address: It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during the checkout process. If you realize there is an error, contact us as soon as possible.